Data Deletion Instructions

Your privacy rights and how to request deletion of your personal data

At OzPath, we respect your privacy and your right to control your personal information. This page explains how you can request the deletion of your personal data from our systems, what types of data will be deleted, and the timeframe for completing your request.

OzPath is a mobile application designed to help international students in Australia organise their 485 Temporary Graduate Visa application. As part of our commitment to data protection and compliance with the Australian Privacy Principles, we provide clear and accessible ways for you to delete your data.

How to Request Data Deletion

You have two convenient methods to request deletion of your personal data from OzPath:

Method 1: Delete Your Account Through the Mobile App

The fastest and most convenient way to delete your data is directly through the OzPath mobile application. This option is available to all users at any time.

1
Open the OzPath app on your mobile device and log in to your account.
2
Navigate to the Settings or Account section within the app.
3
Select the "Delete Account" option.
4
Review the information about what will be deleted and confirm your decision.
5
Your account will be scheduled for deletion within 5 days. You may cancel the deletion request by logging back in during this period.

Method 2: Request Deletion via Email

If you prefer, or if you no longer have access to the mobile app, you can request data deletion by contacting our support team directly via email.

1
Send an email to privacy@ozpath.au with the subject line "Data Deletion Request".
2
Include your full name and the email address associated with your OzPath account.
3
For security purposes, we may need to verify your identity before processing the deletion request. Please respond promptly to any verification requests.
4
Once verified, we will process your deletion request and send you a confirmation email when the process is complete.

Need Assistance?

If you have questions about the data deletion process or need help with your request, please contact our Privacy Officer.

Email: privacy@ozpath.au

What Data Will Be Deleted

When you request data deletion, the following types of personal information will be permanently removed from our active systems:

  • Account Information Your name, email address, phone number, password, and authentication credentials (including Google Sign-in and Sign in with Apple data).
  • Profile Data Your visa stream selection, study preferences, notification preferences, and relevant dates you have entered.
  • Document Information Any documents you have uploaded for translation services, including scanned copies and file metadata.
  • Communication Records Your chat history with our AI-powered assistant (OzPal), including questions asked and responses received.
  • Translation Records Details of translation orders, document submissions, and completed translation files.
  • Application Data Checklist responses, questionnaire answers, completion status, and progress tracking information.
  • Usage Data Device information, session logs, application interaction data, and timestamps associated with your account.
  • Preference Settings Notification preferences, reminder settings, and in-app configuration choices.

Important Note About Data Retention

Some data may be retained temporarily for specific legal and business purposes, as required by Australian law and our contractual obligations. This includes:

  • Transaction records and payment history for financial auditing and tax compliance purposes (retained for up to 7 years as required by Australian tax law).
  • Records necessary for fraud prevention, security investigations, or legal proceedings.
  • Anonymised or de-identified data used for analytics and service improvement (this data cannot be linked back to you).
  • Backup copies of deleted data may persist in our secure backup systems for up to 6 months, after which they will be permanently purged.

Any retained data is used solely for the purposes stated above and is not used for marketing, service delivery, or any other purpose.

Timeframe for Data Deletion

Expected Processing Time

Data deletion requests will be fulfilled within 30 days from the date we receive and verify your request. In most cases, deletion is completed much sooner.

The Data Deletion Process

  • Immediate action: Once you submit a deletion request (either in-app or via email), the data removal process begins immediately.
  • Active database removal: Your personal information is removed from our active databases within 5 business days.
  • Third-party notifications: We notify our service providers (such as NAATI-certified translators) to delete any copies of your documents they may hold. Translators are contractually required to comply within 30 days.
  • Backup systems: While your data is immediately flagged for deletion, encrypted copies may remain in our backup systems for up to 6 months before being permanently purged during routine backup cycles.
  • Confirmation: You will receive an email confirmation once your data has been successfully deleted from our active systems.

Please note that during the deletion process, your account will become inaccessible and you will not be able to use OzPath services. If you change your mind and wish to use OzPath again in the future, you will need to create a new account.

Additional Information

Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (as outlined on this page)
  • Receive a copy of your data in a structured, commonly used format
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Questions or Concerns?

If you have any questions about the data deletion process, would like to exercise other privacy rights, or have concerns about how your data is handled, please contact:

OzPath Privacy Officer
Email: privacy@ozpath.au

We aim to respond to all privacy-related inquiries within 2 business days.

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